Service Agreement1. Subject of the contract. 1.1. Under the Paid Services Agreement, the Contractor undertakes to provide services (perform certain actions or carry out certain activities) on the instructions of the Customer, and the Customer undertakes to pay for these services. 1.2. The service in this Agreement means the provision by the Contractor to the Customer of the following services: 1.3. Opening an account (providing a unique name and password, allowing him to place his information on the Contractor's server); 1.4. Allocation of disk space to the Customer on the Contractor's server in accordance with the selected and paid tariff plan for site hosting; 1.5. Support for primary and secondary DNS name servers for used domains; 1.6. Ability to organize e-mail addresses with the total amount of information stored at each moment of time within the quota provided by the selected and paid tariff plan; 1.7. Ability to use all available programs and functions in accordance with the selected and paid tariff plan; 1.8. Access to visitor statistics; 1.9. Receipt by the Customer of the consultations necessary for connecting to the service and setting up the software via e-mail and phone numbers of the technical support service. 2. General provisions. 2.1. Upon conclusion of this Agreement, the Contractor performs the initial installation and configuration of the virtual web server and provides the Customer with the necessary information to administer the virtual web server and transfer an existing or register a new domain name. 2.2. The Contractor does not provide the Customer with access to the Internet. Connection and payment for Internet access is provided by the Customer independently. 2.3. The Contractor registers the domain name of the Customer, according to the current tariffs. The Customer acts as the owner of the domain. 2.4. The Contractor guarantees that freely distributed (free) software is used for the provision of services, with the exception of the Cpanel web server control panel. The cost of using this panel is included in the cost of services provided by the Contractor. 2.5. The Contractor provides basic virus protection and email attachment filtering for incoming and outgoing email. 2.6. The Contractor provides the ability to protect incoming mail from spam (anonymous, unsolicited bulk e-mails). Mail messages are not deleted, but marked as spam. 2.7. Creating backup copies of the Customer's data ("backup") is not a violation of the confidentiality of the Customer's information. 2.8. This Agreement does not provide for setting up and/or diagnosing personal computers, network equipment and software of the Customer, both at the Contractor's office and with the departure of the Contractor's employees to the Customer. 3. Cost of services and payment procedure. 3.1. The CONTRACTOR provides the CUSTOMER with services in the amount and on the terms provided for by this Agreement and the Annexes to this Agreement, and the CUSTOMER pays for these Services on the terms and under the conditions provided for by this Agreement. 3.2. The moment of payment is the date of receipt of the Customer's funds to the Contractor's settlement account. 4. Service quality guarantees. 4.1. The Contractor is not responsible for the quality of communication channels that go beyond its network configuration. 4.2. The Contractor provides the Customer with the opportunity to receive consultations by e-mail, as well as in an automated customer support system (see section 5 of this Agreement). 4.3. The scope of consultations is limited to specific issues related to the provision of the service and issues related to the configuration of the provided special software, described on the website page http://www.Hostinza. 4.4. The Contractor takes technical and organizational measures generally accepted on the Internet to ensure the confidentiality of information received, stored or sent. pit by the Customer. 5. Validity and procedure for terminating the contract. 5.1. The Agreement shall enter into force from the moment of prepayment by the Customer of the services provided for in this Agreement. 5.2. This agreement may be terminated at the initiative of the Customer, in the absence of direct fault of the Contractor, on the basis of a written notice and sent to the Contractor at least 7 days before the termination of the contract. In this case, the unused balance of funds is returned to the Customer. 5.3. This agreement may be terminated at the initiative of the Contractor, on the basis of a written notice and sent to the Customer at least three weeks before the termination of the agreement. In this case, the unused balance of funds is returned to the Customer. 5.4. This agreement may be terminated at the initiative of the Contractor, set forth in writing, on the basis of improper performance by the Customer of the terms of the agreement. In this case, the unused balance of funds will not be returned to the Customer. 6. Rights and obligations of the parties. 6.1. RESPONSIBILITIES OF THE CONTRACTOR: 6.2. From the moment of conclusion of this Agreement, provide the Customer with services in accordance with the tariff plan. 6.3. Maintain the confidentiality of the Customer's information received from him during registration. 6.4. Ensure the uninterrupted operation of the equipment used to provide services to the Customer under this Agreement throughout the entire term of this Agreement, with the exception of scheduled and unscheduled maintenance periods that are no more than 48 hours per month. In the case of scheduled maintenance of the equipment, it is mandatory to warn the Customer about possible interruptions in work associated with scheduled maintenance, at least 2 hours before the start of such maintenance. The warning is made by e-mail or on the Contractor's Website at http://www.Hostinza. 6.5. In the event of complete or partial physical destruction of the equipment, the Contractor undertakes to set up the operation of the virtual web server within no more than 5 (five) business days. 6.6. OBLIGATIONS OF THE CUSTOMER: 6.7. Timely and fully pay for services in accordance with the selected tariff plan of the Contractor. 6.8. Unconditionally comply with the Terms of Service specified in Appendix No. 2. 6.9. Ensure the confidentiality of your account information (username and password) received from the Contractor in accordance with this Agreement. 6.10. Do not cause damage to the software shell, hardware and software, node machines of the Contractor and third parties. 6.11. RIGHTS OF THE PERFORMER: 6.12. Suspend the provision of services to the Customer in the following cases: - untimely payment by the Customer for the services of the Contractor: - publication or transmission of any information or software, - which contains computer viruses or other components equated to them. 6.13. RIGHTS OF THE CUSTOMER: 6.14. Require the Contractor to provide services in accordance with the terms of this Agreement. The Customer has the right to free technical support in case of interruptions and other issues related to the operation of the virtual web server. The Customer has the right to receive information about the server load, free RAM, free disk space and software operation. This information is available free of charge from the control panel of the virtual web server. The customer is entitled to free technical support in case of interruptions and other issues related to the operation of the virtual web server. Technical support is provided from 08.00 to 00.00 by e-mail support@Hostinza, icq, ticket system. The rest of the time, support is provided only through the ticket system and / or icq. In urgent situations requiring an immediate solution, the Customer has the right to contact the contact cell phones listed on the website www.Hostinza. 7. Liability of the parties. 7.1. The Contractor shall not be liable to the Customer or third parties for any delays, interruptions, damages or losses occurring due to: - defects in any electronic or mechanical equipment not belonging to the Contractor; - problems in data transmission or connection that occurred through no fault of the Contractor. 7.2. The Contractor reserves the right to suspend the Customer's service until all the circumstances are clarified in the following cases: the Customer's placement on its virtual web server of information that offends the honor and dignity of other people; the Customer's placement on its virtual web server of information of erotic or of a pornographic nature; placement by the Customer on his virtual on the web server of incorrect software, which leads to a malfunction of the services provided by the Contractor. 7.3. The Contractor is not responsible for the content of information posted by the Customer. 7.4. The Contractor does not control the information flow available via the Internet, which may include materials that are undesirable for the Customer, in particular, of an explicitly sexual nature or containing information that is personally offensive to the Customer, and does not bear any responsibility for them. 7.5. The Contractor reserves the right to immediately suspend the Customer's service in case of establishing the fact of supporting or using any spam activity, including, but not limited to the following actions: - advertising its web pages by sending spam; any subnet by any means; - carrying out mass advertising actions on other people's resources without the consent of the owners, including mass advertising messages; - any support for spam, hacking, cracking and other illegal activities on the Internet. 7.6. The Contractor is not responsible for the consequences of disclosure by the Customer of his account information (username and password). 7.7. The Contractor shall not be liable for violation of the rights of third parties as a result of the Customer's actions to place information and / or his other actions performed using the services provided by the Contractor. 7.8. The customer is fully responsible for the safety of his credentials (username and password) and for any loss or other damage that may arise from the unauthorized use of this information. Upon loss or unauthorized access to credentials (username and password) or the possibility of such a situation, the Customer has the right to send a request to the Contractor's Technical Support Service. At the same time, the Contractor reserves the right to block access to the Customer's account in order to detect unauthorized connections. 7.9. The Contractor is not a defendant or co-defendant for any obligations and expenses related to the violation of the provisions of this Agreement by the Customer or other persons using the Customer's username and password. 8. Procedure for consideration of claims and disputes. 8.1. Disputes and disagreements under this agreement are resolved by the parties through negotiations. 9. Force majeure. 9.1. The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement, if the improper fulfillment of obligations by the Parties is caused by force majeure, i.e. extraordinary forces and unavoidable circumstances beyond reasonable control. Such circumstances, in particular, may include natural disasters; natural and industrial disasters; Act of terrorism; hostilities; civil unrest; adoption by public authorities or local governments of acts containing prohibitions or restrictions on the activities of the parties under this Agreement; other circumstances that cannot be foreseen or prevented in advance, including failures in telecommunications or energy networks, illegal actions of third parties, the consequences of malicious programs. 9.2. In the event of a force majeure event, the party that is unable to fulfill its Contractual obligations shall immediately inform the other party of the beginning and termination of the above circumstances, but in any case no later than 14 days after their commencement. Late notification of force majeure circumstances deprives the respective party of the right to release from Contractual obligations due to these circumstances. 10. Registration procedure. 10.1. The client registers in the Company's billing system at Hostinza. When registering, it is mandatory to indicate all the requested data. 10.2. In the registration form, the Client must indicate the correct mobile phone number and go through the verification procedure, otherwise registration is not possible. 10.3. After registration, the Client receives an information letter with all the necessary data. 10.4. The company reserves the right to require the presentation of documents confirming the identity of the client, as well as to carry out other verifications of the client's data. on the web server of incorrect software, which leads to a malfunction of the services provided by the Contractor. 7.3. The Contractor is not responsible for the content of information posted by the Customer. 7.4. The Contractor does not control the information flow available via the Internet, which may include materials that are undesirable for the Customer, in particular, of an explicitly sexual nature or containing information that is personally offensive to the Customer, and does not bear any responsibility for them. 7.5. The Contractor reserves the right to immediately suspend the Customer's service in case of establishing the fact of supporting or using any spam activity, including, but not limited to the following actions: - advertising its web pages by sending spam; any subnet by any means; - carrying out mass advertising actions on other people's resources without the consent of the owners, including mass advertising messages; - any support for spam, hacking, cracking and other illegal activities on the Internet. 7.6. The Contractor is not responsible for the consequences of disclosure by the Customer of his account information (username and password). 7.7. The Contractor shall not be liable for violation of the rights of third parties as a result of the Customer's actions to place information and / or his other actions performed using the services provided by the Contractor. 7.8. The customer is fully responsible for the safety of his credentials (username and password) and for any loss or other damage that may arise from the unauthorized use of this information. Upon loss or unauthorized access to credentials (username and password) or the possibility of such a situation, the Customer has the right to send a request to the Contractor's Technical Support Service. At the same time, the Contractor reserves the right to block access to the Customer's account in order to detect unauthorized connections. 7.9. The Contractor is not a defendant or co-defendant for any obligations and expenses related to the violation of the provisions of this Agreement by the Customer or other persons using the Customer's username and password. 8. Procedure for consideration of claims and disputes. 8.1. Disputes and disagreements under this agreement are resolved by the parties through negotiations. 9. Force majeure. 9.1. The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement, if the improper fulfillment of obligations by the Parties is caused by force majeure, i.e. extraordinary forces and unavoidable circumstances beyond reasonable control. Such circumstances, in particular, may include natural disasters; natural and industrial disasters; Act of terrorism; hostilities; civil unrest; adoption by public authorities or local governments of acts containing prohibitions or restrictions on the activities of the parties under this Agreement; other circumstances that cannot be foreseen or prevented in advance, including failures in telecommunications or energy networks, illegal actions of third parties, the consequences of malicious programs. 9.2. In the event of a force majeure event, the party that is unable to fulfill its Contractual obligations shall immediately inform the other party of the beginning and termination of the above circumstances, but in any case no later than 14 days after their commencement. Late notification of force majeure circumstances deprives the respective party of the right to release from Contractual obligations due to these circumstances. 10. Registration procedure. 10.1. The client registers in the Company's billing system at Hostinza. When registering, it is mandatory to indicate all the requested data. 10.2. In the registration form, the Client must indicate the correct mobile phone number and go through the verification procedure, otherwise registration is not possible. 10.3. After registration, the Client receives an information letter with all the necessary data. 10.4. The company reserves the right to require the presentation of documents confirming the identity of the client, as well as to carry out other verifications of the client's data. |
